Frequently Asked Questions
Below are a few of the most common questions we receive from our beautiful community. If you have a question that isn’t answered here, please feel free to reach out to us at any time to ask – we love to help!
DO YOU SHIP WORLDWIDE?
Yes, we ship to most international destinations! For international shipping, please order on here on Amazon. Connect with us here to be the first to know when we ship to new locations.
HOW DO I GET A REPLACEMENT LID AND/OR INFUSER?
You can order a replacement here. Be sure you order the correct one based on your bottle size (16.9oz or 17.9oz). https://bhavanabottle.com/collections/all
HOW LONG DOES SHIPPING TAKE?
Within the US, shipping takes 1-6 business days, depending on the shipping speed you choose.
Standard (FREE) Shipping: Arrives 2-4 business days in the Continental US. 10 business days for Hawaii and Alaska.
One Day Shipping: Arrives 1-2 Business Days in the Continental US.
Two Day Shipping: Arrives 2-3 Business Days in the Continental US.
HOW MUCH DOES SHIPPING COST?
Within the continental US, we offer FREE standard shipping on all orders.
For quicker shipping speeds we provide different options so you can choose the shipping method that best suits your needs. Please see all your options when you check out.
WHAT IS YOUR RETURN POLICY?
We are happy to offer a return or refund if you are not 100% satisfied with your purchase.
If you believe your product is unsuitable for any reason, or you have changed your mind, simply contact us within 15 Days of delivery, return the product to us in an unused, re-sellable condition with all parts and we will refund your product, minus the shipping cost.
HOW DO I RETURN MY PRODUCT?
If you need to arrange a return or refund simply contact us at firstname.lastname@example.org.
WHY DOES MY ORDER COME IN AN AMAZON BOX?
Currently Amazon can usually broker the best shipping rates for most customers, so more than likely, your products will come in an Amazon box.
I HAVE QUESTIONS ABOUT HOW TO USE MY PRODUCTS…
We would love to help with that. We have how to use and care for details written out on our Product Care Information Page.
Please feel free to reach out at any time to ask us more questions too – we love to help!
DO YOU OFFER WHOLESALE PRICING?
Yes, we do! You can find more detail about our Wholesale Partnerships here.